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The man behind Nordstrom's famous "tire story" - Axios

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Nordstrom's customer service has been described as "legendary." And that famous story you may have heard about the guy returning the car tires? It's true, the company says.

Driving the news: The retailer tracked down the former employee responsible for the famed refund and featured him on today’s episode of the company’s podcast, The Nordy Pod.

  • Craig Trounce worked at a Nordstrom store in Fairbanks, Alaska, more than 40 years ago.
  • A customer rolled in a pair of used car tires and insisted he bought them in that building. Nordstrom never sold tires, but it did acquire three stores from a company that did.
  • Instead of turning the customer away, Trounce called a tire company to get an idea of the price and made the exchange.

Trounce’s thought bubble: “My grandmother from Germany had a saying — how you holler in the woods is how it echoes back. And I’ve always carried that with me throughout my life.”

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The man behind Nordstrom's famous "tire story" - Axios
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