Nordstrom's customer service has been described as "legendary." And that famous story you may have heard about the guy returning the car tires? It's true, the company says.
Driving the news: The retailer tracked down the former employee responsible for the famed refund and featured him on today’s episode of the company’s podcast, The Nordy Pod.
- Craig Trounce worked at a Nordstrom store in Fairbanks, Alaska, more than 40 years ago.
- A customer rolled in a pair of used car tires and insisted he bought them in that building. Nordstrom never sold tires, but it did acquire three stores from a company that did.
- Instead of turning the customer away, Trounce called a tire company to get an idea of the price and made the exchange.
Trounce’s thought bubble: “My grandmother from Germany had a saying — how you holler in the woods is how it echoes back. And I’ve always carried that with me throughout my life.”
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August 02, 2022 at 05:42AM
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The man behind Nordstrom's famous "tire story" - Axios
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